Respironics Recall 2021

Unfortunately, we cannot rely on the information provided to you (or to us) by an insurance representative. Per benefits line disclaimer, when contacting an insurance company, it is not a guarantee of benefits or payment, and final determination is made only after a claim is submitted. Please note that we do not accept insurance reps reaching out to Parkway on your behalf, reference #s from phone calls, and/or information you find online as proof that the claim will pay once submitted. Therefore, we are not able to simply provide a new CPAP machine to you, even if you’ve spoken to someone who told you that your insurance will replace your machine at no cost to you.  If you would like to explore the options for purchasing a replacement machine, please email us at info@parkwaysleep.com.

If you are using a Respironics CPAP/BPAP machine other than the DreamStation2, your device is affected. To check to see if your machine is affected, please visit https://www.philipssrcupdate.expertinquiry.com/

You will need the serial number of your machine (not the humidifier) to successfully inquire and register your device. The link above walks you through the process of finding this serial number. Your serial number starts with the letter “J.”

Register your device at https://www.philipssrcupdate.expertinquiry.com/ Once you register, you will begin getting updates directly from Respironics. At this time, we are following the Respironics recall advice to stop using affected machines. Unfortunately, Respironics is now estimating that it will take them approximately 12 months for repair/replacement to be completed.  However, Parkway cannot, in good conscience, advise you to continue using a machine that has been recalled. Therefore, we ask for your patience as Respironics works toward repair/replacement of their machines.

This recall was issued without much guidance given to providers, DME suppliers, or patients. Respironics now estimates that repairs/replacements will take approximately 12 months. We acknowledge that this is a hard situation to be in, for patients and providers alike. If you would like to explore options for purchasing a new machine, please email us at info@parkwaysleep.com. NOTE: If it has been 3-5 years since you last received a CPAP machine, you may be eligible for a new machine through your insurance, subject to your insurance benefits. If your CPAP is 3-5 years old, please email us at info@parkwaysleep.com. We will check eligibility and benefits and contact you with cost information.

Respironics will ultimately repair or replace (dependent on what their final decision is whether they are repairing or replacing) your affected machine. Respironics will be giving further guidance on the repair and/or replacement of affected devices. Please register your device for this reason. Respironics now estimates that repairs/replacements will take approximately 12 months.

Parkway is doing the best we can to return emails and phone calls, but please work with us as every single patient has the exact questions and concerns you do. We are a small, family owned business and we ask for your patience as we work to return your messages. Our goal is to return your emails and phone calls within 2-3 business days, but please be understanding at this time. Thank you!!

If your machine is 5 years old (or more), you may be eligible to get a new machine through your insurance. Please note that this would not be part of the recall or the replacement process of affected machines. You would simply be purchasing a new machine through insurance, subject to your insurance benefits. If your machine is 5 or more years old and you are interested in pursuing this, please reach out to your physician and have them send a referral to us via fax at 919-462-8082.

No. As with all recalls, the company who made the recalled product is ultimately responsible for repairs/replacements. We do not have the ability to provide replacement machines to our patients, as much as we would love to be able to.

Call Respironics at 877-907-7508